Support & Services

You Are Not On Your Own After Go-Live

The software is only half of it. The other half is the people who get you live, move your data across, train your team and pick up the phone when something needs sorting. That is what this side of Canary7 does.

Book A Demo

What Comes With Canary7

Six Ways We Look After You

Every operation is different, so the mix changes — but these are the things our team does alongside the software, from the first data export to the day-to-day once you are live.

Implementation & Onboarding

A guided setup that maps Canary7 to how your warehouse actually runs, rather than making you fit the software.

Data Migration

Products, locations, stock and open orders moved across and reconciled, so you go live on figures you trust.

Training

Hands-on sessions for the people on the floor and the people in the office, in the language of your own operation.

Ongoing Support

A support team you can reach once you are live, backed by a help centre that documents the day-to-day.

Account Management

A named contact who knows your setup, so you are not explaining your operation from scratch every time.

Professional Services

Configuration, integrations and tailored work when your process needs something beyond the standard build.

Implementation

Getting You Live, Without The Big Bang

A warehouse cannot stop while a new system goes in. We plan the move around your operation — configuring, migrating and testing before anyone relies on it, then going live when the floor is ready rather than when the calendar says so.

Your locations, processes and units of measure configured up front

Data migrated and reconciled against your existing figures

A test run on your own data before the switch

Someone from Canary7 with you through go-live week

See What's Included

Warehouse worker in Canary7 safety vest using technology in a warehouse

Woman in a high-visibility vest holding a tablet and scanner in a warehouse aisle with stacked boxes.

Support

Help From People Who Know The System

Once you are live, you can reach a support team that works with Canary7 every day. Straightforward questions get answered, and anything that needs a closer look gets escalated to the people who can fix it.

A help centre with documentation and how-to articles

Support by email and phone during business hours

Escalation for issues that affect your operation

An account manager who already knows your setup

Visit The Help Centre

We'll Come And Walk Your Floor

Some operations make more sense in person than on a call. We carry out on-site evaluations across Ireland, the UK and North America — walking your process with you, seeing where the time goes, and telling you what we'd actually change.

Tell us about your operation and we'll let you know whether a visit makes sense.

Enquire About A Site Visit

FAQ

Common Questions

What happens once we've signed?

We start by understanding how your warehouse runs, then configure Canary7 around it — locations, processes, users and integrations — before any data moves across.

Who handles moving our data across?

We do, with you. Products, locations, stock and open orders are migrated and then reconciled against your current figures, so you go live on numbers you recognise.

How is training delivered?

Hands-on sessions split by role — the floor team and the office team each learn the parts of the system they actually use, on your own setup rather than a generic demo.

How do we get help after go-live?

Through the help centre for documentation, and by email and phone during business hours for anything else. Issues that affect your operation are escalated to the team that can resolve them.

Do you do customisation and integrations?

Yes. Alongside the standard build, our professional services team handles configuration, ERP and carrier integrations, and tailored work when your process needs it.

Is support included, or charged separately?

It depends on how your Canary7 package is set up. The pricing page is the best place to start, and your account manager can confirm exactly what your plan covers.