In the world of ecommerce, the real secret to unstoppable growth might surprise you. Sure, standout marketing and great products matter, but often, the real champion is working behind the scenes. Enter the Order management system (OMS), a tool so vital that the global order management system software market is projected to grow significantly by 2027. An OMS acts like your central nervous system for handling sales channels, processing orders, and keeping customers happy every step of the way.
Why does this matter in 2025? Because modern consumers expect seamless shopping experiences, real time updates, and lightning-fast shipping. Not keeping up with an efficient order management system can turn your business into a juggling act you’re doomed to drop.
Table of Contents:
1. What is an Order Management System?
2. Why an OMS is Crucial for Ecommerce in 2025
3. Challenges Without an OMS
4. The Major Advantages of Implementing an OMS
5. Key Features to Look for in an OMS
6. Conclusion: Your Path to Ecommerce Mastery
7. FAQs
What is an Order Management System?
Simply put, an order management system is the command center that processes orders from every channel—online stores, marketplaces, or even brick-and-mortar outlets. It integrates with your inventory management system to ensure products are always in stock, and it connects with your warehouse management system to streamline picking, packing, and shipping.
Essential components include:
- Order capturing from multiple channels
- Inventory tracking software to monitor stock levels
- Centralized customer data management
- Shipping coordination and label generation
- Robust reporting for actionable insights
With everything running through one hub, your team can focus on growth rather than battling endless admin tasks.
Why an OMS is Crucial for Ecommerce in 2025
1. Rocketing Customer Expectations
Speed and precision are non-negotiable in today’s ecommerce landscape. Implementing a cloud based order management system with real time inventory tracking ensures quick processing and transparency, so customers know exactly what’s happening with their orders. One Salesforce study notes that 64% of consumers now expect personalized, real time updates—OMS technology is key to meeting these demands.
2. Taming Multi-Channel Complexity
Selling through multiple channels can be chaotic. An OMS centralizes orders, so you won’t lose track of who bought what and where.
3. On-the-Spot Tracking and Updates
Shoppers want to know if an item is in stock before they buy and track it instantly after. An order management system that syncs with your inventory management system guarantees no surprises, cutting down on overselling and disappointing customers.
4. Data-Driven Growth
A modern OMS feeds you analytics on inventory trends and customer preferences so you can pivot quickly. Having real time data also helps forecast demand, avoid dead stock, and inform future product strategies.
Challenges Without an OMS
- Disorder in Orders and Inventory: Without a centralized system, orders from different platforms pile up in a confusing mess. You risk shipping delays and frustrated buyers.
- Frequent Errors and Delays: No standardized process means more room for errors, including shipping wrong items, missing orders, or sending them to outdated addresses.
- Scaling Struggles: Managing growth without automation can be overwhelming. As order volume surges, you’ll need a structured order management system to keep momentum without sacrificing accuracy.
The Major Advantages of Implementing an OMS
1. Efficiency and Time-Saving
By automating tasks like confirming orders or syncing stock levels with your warehouse management system, you free up staff to focus on strategic goals.
2. Error Reduction
Fewer manual inputs mean fewer mistakes, translating to happier customers and fewer returns.
3. Cost-Effectiveness
Accurate stock tracking in your inventory management system reduces overstock and eliminates last-minute scrambles for scarce products.
4. Better Customer Experience
With real time inventory tracking integrated, buyers see only available items. Faster shipping and accurate order statuses elevate satisfaction.
5. Strategic Alignment
Using an OMS for data insights ensures you prioritize best-selling items and adapt quickly if certain channels spike in demand.
Key Features to Look for in an OMS
- Automation for order processing and shipping
- Integration with multiple sales channels (online stores, POS, 3PL software)
- Real time inventory updates via inventory tracking software
- Reporting and analytics for data-driven decisions
- Mobile access for on-the-go management
Conclusion: Your Path to Ecommerce Mastery
Whether you’re juggling multiple sales channels or simply striving to delight customers, a powerful order management system, supported by an integrated inventory management system is the unsung hero you need to compete in 2025. By automating workflows, sharpening accuracy, and fueling data-driven strategies, you’ll stay ahead in a world where speed and precision are everything.
Looking for a future-proof solution? Canary7 can help! Our 3PL warehouse management system and ecommerce order management capabilities transform how you handle orders, inventory, and fulfillment.
Request a Demo today and discover how Canary7 can supercharge your operations from the warehouse right to your customer’s door.
FAQs
1. How does an OMS differ from a WMS?
An Order management system coordinates orders across channels, while a warehouse management system optimizes storage and picking. The two work hand-in-hand for seamless fulfillment.
2. Do I need an OMS for multiple sales channels?
Absolutely. A cloud based order management system centralizes orders from every channel, minimizing errors and boosting efficiency.
3. Is real time tracking worth it?
Yes! real time inventory tracking prevents overselling, reduces errors and provides instant updates, crucial for keeping today’s demanding shoppers happy.
Colleen Ballantine
Author
UPDATED ON: 04th March 2025
Colleen is a marketing specialist at Canary7, writing in-depth blog content on warehouse management, inventory control, and logistics. With extensive industry experience, Colleen focuses on delivering informative and insightful posts
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